1/9/2025
Lincoln's contacting potentially affected claimants and employers to explain how their team will meet their needs during this challenging time.
They are:
They are:
- Exercising leniency in time-period extensions: This allowance applies to notice of loss, proof of loss, medical record due dates, repayments due to overpayment, and appeal deadlines.
- Accepting verbal address change requests: They’re pausing their best practice of requesting address changes in writing, provided claimants verbally confirm appropriate information to establish identity.
- Offering direct deposit for short-term disability claims: Typically, this option is only for long-term disability claims.
- Waiving the waiting period for lost check replacements: This change ensures we can reissue benefits quickly.
Source: Lincoln Financial