Benefit Questions
We’ll help determine benefit levels and assist in obtaining confirmation for services that may not be addressed in standard benefit summaries.
Billing Assistance
Our post-sales services team is here to review invoices and answer questions, including determining the cause of any charges or credits in question. If carrier intervention is needed, we’ll reach out to our carrier contact to resolve the issue.
Eligibility Review
From new-hire applications to claim inquiries, we’ll comb through documentation for accuracy prior to submission to the carrier and notify you once the process is complete.
Case Advocates
We’ll use our underwriting expertise and unwavering dedication to service to make sure group submissions get approved by carriers on the very first pass.
Membership Maintenance
Throughout the year, we’re here to help your clients with address changes, adding dependents, terminations, and plan changes outside renewal.
Renewals
We’ll answer your immediate questions and strategize to identify the best options available on the market. To ensure prompt turnaround, we’ll review documentation before processing with the carrier.
Recertification
Get information on carrier recertification requirements and guidance in navigating the recertification process.
COBRA/Cal-COBRA Inquiries
Call on us for common questions, like the length of time a member is eligible for COBRA based on the qualifying event. For more in-depth information and expertise, we’ll point you in the right direction.
PRO Apply Support
Our post-sales services team also supports PRO Apply, handling new hires and renewals for existing in-force business originally enrolled through Warner Pacific via PRO Apply.
Tidbits & Miscellaneous
Maybe it’s an unusual client request. Help in understanding carrier terminology. Guidance in applying a new rule or regulation. Double checking the status of an inquiry. Or playing out a “what if” scenario. Whatever pops up during your day, we’re here with insurance broker support, answers and insights.
Need Help?
Learn how our consultative approach and powerful technology can help you find the right benefits for each specific client.
Pre-Sales Services
We offer full-service support to your business. From prospecting and quoting to case submission and renewals, we provide both the informational details and the big-picture thinking that keep things running smoothly and on task. Take advantage of our resources and know-how to help gain new business, and keep that business for years to come.
Get all the Benefits of Warner Pacific
Put our marketplace knowledge, proprietary technology and well-earned reputation of leadership behind you and your business. We pride ourselves on anticipating your needs, delivering personal consultative service, and developing deep, lasting relationships. Partner with us to see how.